Refund policy

Because our products are food items and are made to order, we’re unable to accept returns or exchanges. This policy ensures the safety and freshness of our products for all customers.

If your order arrives damaged, incorrect, or there’s an issue with quality, please contact us within 24 hours of delivery at thesweetretreatcompany@gmail.com with your order number and clear photos of the product and packaging.
We’ll review your case and, if appropriate, arrange a replacement or refund.

Please note:

• We cannot issue refunds for items damaged due to customer handling, storage conditions, or delivery delays caused by incorrect address information.

• Once an order has been processed or shipped, it cannot be cancelled, as each product is freshly prepared just for you.

We want you to love your order — if there’s ever a problem, reach out and we’ll do our best to make it right.